FAQ
How is my ice cream delivered?
Pints go out insulated with dry ice within Metro Manila, so they arrive frozen. For same-day cravings, we're also on GrabFood and Foodpanda.
How should I store my pints?
Below −18°C in the coldest part of your freezer. For the best texture, temper a pint for 3–5 minutes and eat it around −12°C.
Do you have vegan ice cream?
Yes — our best-selling Nama Chocolate and our Vegan Hojicha are both 100% plant-based and dairy-free, and just as silky as the dairy flavors. Most people can't tell the Nama Chocolate is vegan.
How do I pay?
Securely online through Maya at checkout — any credit or debit card, your Maya wallet, or QR Ph. Your order is confirmed the moment payment goes through, no screenshots needed.
How do I track my order?
Use the Track My Order page with your order number and email. You'll also get an email at every step: received, payment confirmed, preparing, and completed.
Do you cater events?
Yes — our scoop booth does weddings, corporate events, and parties. Send an events inquiry.
Do you do wholesale?
Yes — cafés, restaurants, and retail partners can apply through the wholesale form.